Can I choose the exact piece when i place order online?
Please make remark "Choose the exact item" during placing order if needed.
After receiving the payment, we will send photos to you via WhatsApp or Email and you can choose from the in-stock items.
*If there is no WhatsApp or we cannot contact you within 24 hours, we will pick a more balanced item from the in-stock to ship out.
When will my order send out?
At the next working day.
Generally, all order will be sent out at the next day after received payment.
How much is the shipping fee?
Flat rate international shipping fee as follows,
- Starts at USD15.00
- FREE SHIPPING for all orders over USD150.00
Expedited Shipping (EMS)
- Starts at USD45.00
Estimated time information
If the size and length does not fit, can i exchange?
Yes, please notify and return to us within 30 days of purchase.
- The return product must be not been worn, is complete and undamaged to us.
If the style does not i like, can i exchange for another item?
Yes, customer can exchange for the same value, or pay the price difference to exchange for other styles (if needed).
- Notify and return to us within 30 days of purchase.
- The product has not been worn, is complete and undamaged
What if I accidentally broke the art glass, is there any warranty or maintenance?
Yes, don't worry!
All regular priced of our glass jewelry products have a 1-year "Free Replacement", and discounted or promotional products have 6 months.
Genuine Italian design and made product. I bought one before in Italy and great to find Alva and Passion in hk. The service is really great and my wife love it.HK
Nice staff and explanation in detail!Hong Kong
The first product I purchase from Alva , thanks for Ms Fan , she offers a very high standard of customer service, and explain in details about the product that I might encounter.Hong Kong
Very nice service, products so beautiful, l like it !Kowloon
Unique product, very good service attitude!!Hong Kong
Very good service!! The product quality is very nice too!Hong Kong
Very good service!! The product quality is very nice too!From Facebook