1 on 1 replacement


1 on 1 replacement

For who fulfill the following requirements,

  • Customer must return the damaged item with official receipt to designed address.
  • The replacement is only apply at the same item and one-time offer.
  • The replacement period for original price item is 12 months and discounted item is 3 months (from the date of purchase).
1 on 1 replacement 75% / 50% off
replacement
Original price item Within
One year		 Within
three years
Discount or
promotional item		 Within
Three months		 Within
three years

*Above service is only applicable to art glass jewelry, exclude any glass sculpture or decoration items.
**Alva And Passion reserves the right of final decision.

75% / 50% off replacement

This offer is available for item is already expired, but purchased within 3-years (from the date of purchase).

  • For Pendant,
    the 75% off discount for one-time replacement at same item which calculated by original price.

  • For Pendant with Necklace (except giftbox),
    the 50% off discount for one-time replacement at same item which calculated by original price.
    *(Above offer is available for all on sale item )