Return and Exchange Policy

14 Day Money Back Guarantee

14 day money back guarantee

To ensure the wonderful shopping experience, we are pleased to provide the 14 day money back guarantee to all online customers.

  • This 14 Day Money Back Guarantee is only applicable to online orders.
  • Customer must contact us within 14 days after received item.
  • The return item must be Unused, No Worn, Not Damaged.

*The money back refund will be made within 3 days after received return item.
**Alva and Passion reserves the right of final decision.

Return Policy

If you are not entirely satisfied with your purchase, any goods exchange will arrange according to the our criteria. All exchange and returned items should be fulfilled following requirements: Not Worn, Not Used and Not Damaged

Exchange Process and Procedure

  1. Customer should notify us within 14 days after orders delivered by email, together with the order number and item number.
  2. Please pack the item by using bubble pouch together with the receipt copy and send back to following designated address within 14 days (30 days on international order)
    ALVA AND PASSION (Returns)
    Address: Room 1405, 14/F, Golden Gate Commercial Building, 136-138 Austin Road, TST, Kowloon, Hong Kong
    Postal Code: 00852
  3. We will proceed with the exchange procedure according to your exchange request within three days upon the receipt of customer's confirmation.

For further assistance, please contact our 24hrs Customer Service Ambassador.