Return and Exchange Policy
![Return Policy](https://cdn.shopify.com/s/files/1/0587/1694/6592/files/banner-return_policy_eng-edit_2048x2048.png?v=1642591226)
If you are not entirely satisfied with your purchase, any goods exchange will arrange according to the our criteria.
All return items should be fulfilled following requirements: Not Worn, Not Used and Not Damaged
Exchange Process
- Customer should notify us within 14days after orders delivered.
- Please pack the item by using bubble pouch together with the receipt copy. Sending back to following address within 30days.
ALVA AND PASSION (Returns)
Address: Rm05, Flat E, 3/F, Superluck Industrial Centre Phase 2, 57 Sha Tsui Road, Tsuen Wan, N.T, Hong Kong
Postal Code: 00852 - We will proceed with the exchange procedure according to your request within three days.
For further assistance, please contact us.