Warranty and Repair

Jewelry Warranty and Repair

Warranty and Repair

All jewelry items purchase from Alva and Passion can enjoy 12 months basic warranty and repair service (warranty start from the date of purchase). However, all glass damage is not covered. The warranty and repair services should be according to the following terms and condition


Warranty Period

Item \ Warranty and Repair Item Basic Warranty Other Repair Issues or
Out of Warranty Period
Necklace Available
(12 month warranty)
Please send back to our Customer Service for quotation.
Pendant Available
(12 month warranty)
Bracelet Available
(18 month warranty)


*Customer must provide warranty card and official receipt for any warranty and repair services.
**The basic warranty is not include all glass breakage.
***Alva and Passion reserves the right of the final decision.

For any further assistance, please contact us through our 24hrs Customer Service Ambassador or FAQ Corner.


1 on 1 replacement

Customer is entitled to enjoy 1 on 1 replacement protection for who fulfill the following requirements,

  • Customer must return the damaged item with official receipt or warranty card.
  • The 1 on 1 replacement is only apply at the same item.
  • This 1 on 1 replacement is an one-time offer.
  • The replacement period for original price item is 12 months and discounted item is 6 months (from the date of purchase).
1 on 1 replacement 40% off replacement
Original price item One year Three years
On sale item Six months Three years

*Above service is only applicable to art glass jewelry, exclude any art glass sculpture items.
**Alva and Passion reserves the right of final decision.

40% off replacement

This offer is available for item purchased within 3-years (from the date of purchase). The 40% off value will be exclude any necklace cost if applicable.
*(Above offer is available for all on sale item )