If you are not entirely satisfied with your purchase, any goods exchange will arrange according to the our criteria.
All exchange and returned items should be fulfilled following requirements;
Not Worn, Not Used and Not Damaged
Exchange Process and Procedure
- Customer should notify us within 14 days after orders delivered by email, together with the order number and item number.
- Please pack the item by using bubble pouch together with the receipt copy and send back to following designated address within 14 days (30 days on international order)
Attention: ALVA AND PASSION (Returns)
Address: Room 705, 7F., OfficePlus @Prince Edward, 794-802 Nathan Road, Kowloon, Hong Kong
Postal Code: 00852
- We will proceed with the exchange procedure according to your exchange request within three days upon the receipt of customer's confirmation.
For further assistance, please contact our 24hrs Customer Service Ambassador.