Delivery

Delivery

Delivery

We provide 2 types of shipping service,

  1. Local Delivery
  2. International Shipping

Please find the following directory;

Local Delivery (Hong Kong) International Shipping

Local Delivery

Free Delivery on order over USD80

  • The USD3.50 delivery fee will be charged when order below USD80.00
  • Your order will be sent out tomorrow afternoon if complete payment before 3pm.
  • All order will be delivery by SF Express. It takes one or two working day to the destination. (remote area will take one more working day for delivery.)
    SF Express

Delivery Methods

Customer can choose one of following delivery methods

Order spending SF Station EF Locker Commercial Area - Delivery Residential Address - Delivery
Below USD80 USD3.50
Delivery Fee
USD3.50
Delivery Fee
USD3.50
Delivery Fee
No
Below USD125 Yes Yes Yes No
(Extra USD4.00 on site delivery fee required)
Over USD125 Yes Yes Yes Yes

Delivery Information

  1. Your order will be sent out tomorrow afternoon if complete payment before 3pm. For order complete payment after 3pm, your order will be postpone one working day to send out./li>

  1. It will take extra one more working to delivery if sending to remote area. For more details Remote Area Coverage.
    (such as Tuen Mun, Yuen Long, North, Tai Po, Sai Kung, Island, Mid-level, etc...)
  2. We will not send order at weekends and public holiday.


Delivery Time

Estimated Delivery Time

Estimated Delivery Time

  • From Monday to Friday, your order will be sent out tomorrow afternoon if complete payment before 3pm. For order complete payment after 3pm, your order will be postpone one working day to send out.
  • The order placed on Saturday, Sunday or Public Holiday will be postpone to next working day for order processing.
  • Remote Area
    Friendly Reminder Remote Area will take one more working day for delivery (such as Tuen Mun, Yuen Long, North, Tai Po, Sai Kung, Island, Mid-level, etc...)

International Shipping

International Shipping

All orders ship by Hong Kong Post with tracking number and only available to selected countries (please refer to following country shipping table). Most of orders can be sent out in 2 days after order confirmation.

hkpost international airmail


Shipping Fee

All orders ship through

Registered Airmail by Hong Kong Post with tracking number

  1. General Shipping
    - USD12.50 for order under USD99.99
    - FREE SHIPPING for all orders over USD100.00

Customer can choose expedited shipping to upgrade your shipment to EMS (Express Mail Service).

Delivery Time and Country

estimated time on delivery on following countries.

Country General Shipping
Delivery Time
Expedited Shipping
Delivery Time
USA 10 to 18 working days 2 to 13 working days
UK 11 to 18 working days 2 to 7 working days
Europe

*(only available in Austria, Bulgaria, Belgium, Czech Rep., Denmark, Finland, France, Germany, Greece, Liechtenstein, Netherlands, Norway, Poland, Portugal, Romania, Switzerland, Sweden, Spain, Turkey, Ukraine)

10 to 18 working days 2 to 11 working days
Russian *Temporary shipping suspension *Temporary shipping suspension
Canada 10 to 12 working days 2 to 12 working days
Australia 9 to 20 working days 2 to 13 working days
New Zealand *Temporary shipping suspension Temporary shipping suspension
Turkey 11 to 18 working days 3 to 8 working days
India *Temporary shipping suspension *Temporary shipping suspension
Singapore 10 to 11 working days 2 to 3 working days
Malaysia 10 to 14 working days 2 to 6 working days
Korea 10 to 11 working days 2 to 5 working days
Japan *Temporary shipping suspension 1 to 9 working days
Taiwan 6 to 9 working days 1 to 3 working days
Macao 3 to 6 working days 1 to 2 working days

For overseas order, we only provide the service to the above destination. If your destination is not on our list, please contact us before placing order and we can reply you the related postage fee and delivery details.

If you do not receive your order within the timeframe specified in the shipping time table above, please email us as soon as possible so that we can report to courier company and arrange necessary follow-up.




General Delivery Information

  • Most orders are shipped within two working days after payment confirmation.
  • Once your order has shipped, you will receive email confirmation and the parcel tracking number.
  • All orders come packed in our branded boxes, shopping bag with a message card, free of charge.
  • Delivery times are provided as reference. Any address confirmation, custom clearance, public holidays or unexpected reasons may cause delay.

More FAQ