Warranty and Repair

Jewelry Warranty and Repair

Jewelry Warranty
Warranty Card

Warranty and Repair

All jewelry items purchase from Alva and Passion can enjoy 12 months basic warranty and repair service (warranty start from the date of purchase). However, all glass damage is not covered. The warranty and repair services should be according to the following terms and condition

Category



Warranty Period

Item \ Warranty and Repair Item Basic Warranty Other RepairIssues or
Out of Warranty Period
Necklace Available
(12 month warranty)
Please send back to our Customer Service for quotation.
Pendant Available
(12 month warranty)
Bracelet Available
(18 month warranty)

Remarks

*Customer must provide warranty card and official receipt for any warranty and repair services.
**The basic warranty is not include all glass breakage.
***The scope of warranty does not include man-made damage

Please contact us at Customer Service Corner for any further assistant

Basic Warranty and Repair

Warranty and Repair Services Coverage

Item Basic Repair
(within warranty period)
Necklace
  • Necklace Clasp Replace
  • Necklace (Sterling Silver Necklace, Leather Cord or Nappa Cord Necklace)
  • Metal parts(extension chain, other metal and sterling silver parts)
  • Alva and Passion's Mustache Icon Charm
Bracelet
  • Bracelet clasp and wirer replacement
  • Metal and sterling silver parts, extension chain
  • Alva and Passion's Mustache Icon Charm

*The basic warranty is not include all glass breakage.
**The scope of warranty does not include man-made damage.
***Alva and Passion reserves the right of the final decision.

FAQ

FAQ on necklace repair

Q: If my necklace has broken accidentally. What can i do?

A: We can offer one time 1 on 1 replacement for the necklace, if the necklace within 12 month warranty period on original price item or 6 month warranty period on discounted item.
Otherwise, you can buy the new one for replacement with 40% off discount within 3 years.

*The scope of warranty does not include man-made damage.
**Alva and Passion reserves the right of the final decision.



FAQ on bracelet repair

All bracelet entitle to 18 month basic warranty and repair services.

  • Q: Bracelet Length Readjustment

    A: Customer is entitle to enjoy one time bracelet length readjustment within 18 month warranty period. Generally, it takes 7 to 10 working days for the process.

    If the bracelet is already not in the warranty period, we will charge USD25.00 for the bracelet readjustment service (the readjustment service includes polishing service on all glass beads, sterling beads and crystal).


  • Q: External Gold Foil Replacement

    A: Customer is entitle to enjoy one time gold foil repairing serivce (only available for external gold foiled item). Generally, it takes 7 to 10 working days for the process.

    If the item is already not in the warranty period, we will charge from USD17.50 to USD32.50 for the gold foil repairing service (the repairing service includes polishing service on all glass beads and sterling beads).
1 on 1 jewelry replacement

1 on 1 replacement

Customer is entitled to our 1 on 1 jewelry replacement which according to the following terms and conditions;

  • This 1 on 1 replacement is an one time offer for every item.
  • The offer on original price item is 12 month and discounted item is 6 month (from the date of purchase).
  • Customer must present the official receipt or warranty card with the damaged item to us for the procedure.
1 on 1 replacemetn 40% Off Repurchase
Original Price Item 1 year 3 years
Discounted Item 6 months 3 years

*Above offer is not include any Murano Glass Sculptures.
**Alva and Passion reserves the right of the final decision.



40% Off Discount on Repurchase

Customer is entitled to enjoy 40% off discount on repurchase the same item within 3 year (from the date of purchase);

Terms and Conditions

  • This 40% off discount repurchase is an one time offer for every item.
  • The 40% off discount will be counted the pendant's price only except the necklace (if appliable).
    For example, the item was USD100,
    USD100 - USD32.5 (Necklace's price) = USD67.5
    USD67.5 (Pendant's pirce) x 40% Off = USD40.5. The Repurchase price is USD40.5
  • The offer is only available for the first 3 years (from the date of purchase).
  • Customer must present the official receipt or warranty card with the damaged item to us for the procedure.