

Warranty and Repair
All jewelry items purchase from Alva and Passion can enjoy 12 months basic warranty and repair service (warranty start from the date of purchase). However, all glass damage is not covered. The warranty and repair services should be according to the following terms and condition
Category
- Warranty Period
- Basic Warranty
- FAQ on necklace repair
- FAQ on bracelet repair
- 1 on 1 replacement protection
Warranty Period
Item \ Warranty and Repair Item | Basic Warranty | Other RepairIssues or Out of Warranty Period |
Necklace | Available (12 month warranty) |
Please send back to our Customer Service for quotation. |
Pendant | Available (12 month warranty) |
|
Bracelet | Available (18 month warranty) |
Remarks
*Customer must provide warranty card and official receipt for any warranty and repair services.
**The basic warranty is not include all glass breakage.
***The scope of warranty does not include man-made damage
Please contact us at Customer Service Corner for any further assistant