Exchange Policy

If you are not entirely satisfied with your purchase, any goods exchange will arrange according to the our criteria.

All exchange and returned items should be fulfilled following requirements;

Not Worn, Not Used and Not Damaged

Exchange Process and Procedure

  1. Customer should notify us within 14 days after orders delivered by email, together with the order number and item number.

  1. Please pack the item by using bubble pouch together with the receipt copy and send back to following designated address within 14 days (30 days on international order)

    Attention: ALVA AND PASSION (Returns)
    Address: Room 705, 7F., OfficePlus @Prince Edward, 794-802 Nathan Road, Kowloon, Hong Kong
    Postal Code: 00852

  1. We will proceed with the exchange procedure according to your exchange request within three days upon the receipt of customer's confirmation.

For further assistance, please contact our 24hrs Customer Service Ambassador.