Return | Return Policy |Customer Service | Moustache

Exchange Policy

If you are not entirely satisfied with your purchase, any goods exchange will arrange according to the our criteria.

All exchange and returned items should be fulfilled following requirements;

Not Worn, Not Used and Not Damaged

Exchange Process and Procedure

Customer should notify us within 14 days after orders delivered by email, together with the order number and item number.

Please pack the item by using bubble pouch together with the receipt copy and send back to following designated address within 14 days (30 days on international order)

Attention: ALVA AND PASSION (Returns)
Address: Suite 2203, Level 22, Office Tower, Langham Place, 8 Argyle Street, Mong Kok, Kowloon, Hong Kong
Postal Code: 00852

We will proceed with the exchange procedure according to your exchange request within three days upon the receipt of customer's confirmation.

For further assistance, please contact us via check out Customer Service Corner.

FAQ on Item Exchange

Necklace

Can I exchange necklace size if it is too long or short?

Yes, you can exchange a longer or shorter size for your necklace. Please contact us within 14 days for assistance from the date of purchase.

Bracelet

Can I exchange bracelet size if it is too large or small?

Yes, you can exchange a larger or smaller size for your bracelet. Please contact us within 14 days for assistance from the date of purchase.

Earrings

Can I exchange earrings if I don’t like it?

No, all earrings are not available for exchange and return by hygiene issues. You can contact us for further assistance if needed.

Exchange to another item

Can I exchange to any other items?

Yes, you can exchange for any items of equal value to the original product. Please contact us within 14 days for assistance from the date of purchase.

*we only accept the item exchange on all brand new, unused and no worn item with original label tag on the product.
**all earrings are not available for exchange and return which caused for any hygiene issues.

Learn more: Exchange Policy

Customer Service Corner

All exchange and returned items should be fulfilled following requirements;
Not Worn, Not Used and Not Damaged

Learn More Exchange Policy or FAQ。