Warranty and Repair

Jewelry Warranty and Repair

Warranty and Repair

All jewelry items purchase from Alva and Passion can enjoy 12 months basic warranty and repair service (warranty start from the date of purchase). However, all glass damage is not covered. The warranty and repair services should be according to the following terms and condition

Category


 

Jewelry Warranty

Warranty Period

Item \ Warranty and Repair Item Basic Warranty Other Repair Issues or
Out of Warranty Period
Necklace Available
(12 month warranty)
Please send back to our Customer Service for quotation.
Pendant Available
(12 month warranty)
Bracelet Available
(18 month warranty)


Remarks

*Customer must provide warranty card and official receipt for any warranty and repair services.
**The basic warranty is not include all glass breakage.
***The scope of warranty does not include man-made damage

Please contact us at Customer Service Corner for any further assistant.

 

Basic Warranty and Repair

Warranty and Repair Services Coverage

Item Basic Repair
(within warranty period)
Necklace
  • Necklace Clasp Replace
  • Necklace (Sterling Silver Necklace, Leather Cord or Nappa Cord Necklace)
  • Metal parts (extension chain, other metal and sterling silver parts)
  • Alva and Passion's Mustache Icon Charm
Bracelet
  • Bracelet clasp and wirer replacement
  • Metal and sterling silver parts, extension chain
  • Alva and Passion's Mustache Icon Charm

 

*The basic warranty is not include all glass breakage.
**The scope of warranty does not include man-made damage.
***Alva and Passion reserves the right of the final decision.