Can i see more videos or photos on product？
Go to visit Our IG Instagram (alvaandpassion_int) account.
You can learn more product videos or photos in yellow area.
More videos and photos
Can I choose the exact piece when i place an order online?
Yes. Please make remark "Choose the exact item" during placing order.
We will send photos to you via WhatsApp or Email and you can choose from the in-stock items.
*If there is no WhatsApp or we cannot contact you within 24 hours, we will pick a more balanced item from the in-stock to ship out.
When will my order send out?
Next working day.
Generally, all order will be sent out at the next day after received order.
How much is the shipping fee?
Worldwide (US / UK / Europe / Canada / Australia / New Zealand / Singapore)
- Start at USD12.50 via Registered Airmail.
Free Shipping on order at USD125.00.
*EMS is upgradable and start at USD32.50.
Asia (Macau / Taiwan / Japan / Korea)
Start at USD10.50 via Registered Airmail.
Hong Kong
Shipping is USD4.00.
Estimated time information
If the size and length does not fit, can i exchange?
Yes, please notify and return to us within 30days after received items.
If the style does not i like, can i exchange for another item?
Yes, customer can exchange for the same value, or pay the price difference to exchange for other styles (if needed).
What if I accidentally broke the art glass, is there any warranty or maintenance?
Yes, don't worry!
All regular priced of our glass jewelry products have a 1-year "Free 1 on 1 Replacement", and discounted or promotional products have 3 months.
