Delivery and International Shipping

Delivery & Shipping

• Most orders are shipped within two working days after payment confirmation. Once your orders on the way to their new home, you will receive email confirmation and the latest tracking number (if applicable).
• Furthermore, delivery times are provided as reference. Any address confirmation, payment verification or unexpected reasons may cause delay (Most order delay may be caused by address confirmation, payment verification, custom clearance or unexpected reasons.).
• For any customs declaration procedure or customs clearance, it may take up to 30 days for settlement.

Friendly Reminder
holiday seasons, your order shipment may be postponed due to unpredictable issues. Please complete the payment and place order and make payment before holiday seasons to avoid any delay.

Free Delivery for
Local (HK) Orders

Free Shipping on Local (HK) Order Over HKD800

HKD25 Shipping Fee for order belows HKD800

Our products will be packed with double bubble pouches for safety purpose which will be delivered by

SF Delivery delivery service. The parcel will be arrived in 2 working days after order confirmation.

• About packing
• 14 Day Free Return and Money Back Guarantee
  (Local (HK) order only)

Delivery options

Customer can choose following options for picking up parcel

1) Delivery by hand

three duration period options

• Morning (08:00 to 12:00)
• Afternoon (12:00 to 18:00)
• Evening (18:00 to 21:00)

2) Self Pick Up Parcel

More flexibility and convenience, we are newly adding a self pick up service for parcel delivery. Customer can choose designated shop locations for picking up order as details as follows:

*You will receive a SMS message for parcel pick up notice when your parcel is already arrived to the designated shop.
More details - SF Shop Locations

SF Service Office (Office Hours)

• More Locations - SF Store

EF Locker - Pick up

• More Locations - EF Locker

SF Partner's Network - OK / 7-11 / Shell Station

• More Locations - OK / 7-11 / Shell Station

International Shipping

We use Registered Air Mail provided by "Hong Kong Post" to deliver all international orders. For any insurance or designated delivery service, you may contact us by email, and we will provide the related service options and charges for consideration.

Estimated shipping time (for international orders) as follows:

For overseas order, we only provide the service to the above destination. If your destination is not on our list, please contact us before placing order and we can reply you the related postage fee and delivery details.

If you do not receive your order within the timeframe specified in the shipping time table above, please email us as soon as possible so that we can report to courier company and arrange necessary follow-up.