Alva and Passion is an artistic and charming jewelry brand in designing handmade necklaces, bracelets, pendants and accessories.

Customer Services

Tracking

Please go to below link and enter the item number for mail tracking (both letters and numbers, maximum 13 alpha-numeric characters). For example : EE1234567890HK

Local Delivery
(SF Express)

SF Express
International Shipping
(Hong Kong Post)
hkpost international airmail
Local Tracking International Tracking

Larn More Tracking

購物換貨服務

Exchange

If you are not entirely satisfied with your purchase, any goods exchange will arrange according to the our criteria.

All exchange and returned items should be fulfilled following requirements;

Not Worn, Not Used and Not Damaged

Learn more exchange
Customer Service Corner

Customer Service Corner

All exchange and returned items should be fulfilled following requirements;
Not Worn, Not Used and Not Damaged

Learn More Exchange Policy or FAQ



Helping Desk

Please kindly fill in the following information, our customer service will be contact you as soon as possible.


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For further assistance, please contact us via check out Customer Service Corner.