Alva and Passion is an artistic and charming jewelry brand in designing handmade necklaces, bracelets, pendants and accessories.

Customer Services


We sincerely welcome any inquiries and opportunities for suggested cooperations or proposals. We are open minded to discuss any business opportunities with any parties.
Should you have any further inquiries or information, please fill out the form and we will contact you as soon as possible. Thank you!

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If you are not entirely satisfied with your purchase, please email us or visit our customer service web page for enquiry. Any goods return, exchange and refund will arrange according to the our criteria.

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Order Tracking

For international mail

Please go to below link and enter the item number for mail tracking (both letters and numbers, maximum 13 alpha-numeric characters). For example : EE1234567890HK

Hong Kong Post - Mail Tracking for International Air Mail

Track your parcel at Hong Kong Post

international delivery by hkpost

For local delivery (Hong Kong)

Please go to below link and enter the mail number for mail tracking.
SF ExpressSF Express

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