Alva and Passion is an artistic and charming jewelry brand in designing handmade necklaces, bracelets, pendants and accessories.

14 Day Free Return and Money Back Guarantee

14 Day Money Back Guarantee

14 day money back guarantee
14 Day Money Back Guarantee

We wish all our customers will be completely satisfied with our item that we offer a 14-Day FREE RETURN GUARANTEE. If you are not completely satisfied for the size, style, fit or any reasons, return the product to us within 14-Days from the date of order, with order receipt, for a 100% refund. Our 14-Day Money-Back Guarantee makes your purchase RISK FREE on "Alva and Passion". Partially returned product (Earrings, free gift, without tags or used items) will not be refunded.

No Return Items

Please note that we DO NOT accept returns or exchange of certain products, including:

  • Product that is returned more than 14 days after receipt
  • Any product that has been worn, altered or washed
  • Any free gifts
  • All earring items

How to reurn an item

In order to provide customer with the best shopping experience on Alva and Passion, we offer a 14 DAY MONEY BACK GUARANTEE policy.

If you are not completely satisfied for the size, style, fit or any reasons.

Step One

Return Corner to fill the Returns Form and send the return request with order number and returned item number.

Step Two

You may return products within 14 days in its original condition after receipt of the order and upon preapproval of Alva and Passion. All merchandises including tag and packaging should be in its original good conditions.

Please ship the item with return note to the following address:

Alva and Passion
Suite 2203, Level 22, Langham Place, 8 Argyle Street,
Mong Kok, Kowloon, Hong Kong

Once we have received your returned item(s) in an acceptable condition, a confirmation email will be sent to you when we completed the refund.