Please note that we DO NOT accept returns or exchange of certain products, including:
- Product that is returned more than 14 days after receipt
- Any product that has been worn, altered or washed
- Any free gifts
- All earring items
How to reurn an item
In order to provide customer with the best shopping experience on Alva and Passion, we offer a 14 DAY MONEY BACK GUARANTEE policy.
If you are not completely satisfied for the size, style, fit or any reasons.
Return Corner to fill the Returns Form and send the return request with order number and returned item number.
You may return products within 14 days in its original condition after receipt of the order and upon preapproval of Alva and Passion. All merchandises including tag and packaging should be in its original good conditions.
Please ship the item with return note to the following address:
Alva and Passion
Suite 2203, Level 22, Langham Place, 8 Argyle Street,
Mong Kok, Kowloon, Hong Kong
Once we have received your returned item(s) in an acceptable condition, a confirmation email will be sent to you when we completed the refund.